Agreement offer
This offer is intended for concluding an agreement with adults of legal age with visa types.
AGREEMENT is considered concluded from the moment the Tourist clicks the button "Book" on the landing page after the Tourist:
read the text of this Agreement posted on the landing page or by clicking on the link to the full text of the Agreement:
- checked the box "I agree with the terms of the agreement";
- checked the box "I have read the rules of booking and cancellation";
- filled in all the required fields of the booking form, including personal data, contact information,dates of travel, number of people and type of room
These actions of the Tourist are considered an unconditional acceptance of this Agreement.

Parties of the Agreement
Tourist - an individual who is a consumer of the Tourist Product,
specified during the booking.
Tour Operator - a person who provides the tourist with all services included in the tourist product, independently or with the involvement of third parties.
Tour operator details:
RTO 000499
Full name: Joint-Stock Company Agency "PAKTUR" Abbreviated name: JSC Agency "PAKTUR"
Address, location: 101000, Moscow, Lubyansky proezd, 21, building 5, floor 3, room II, office 7
Address of the official website on the Internet: www.pac.ru
TIN: 7732101426 OGRN: 1027700226476
Membership of the tour operator operating in the field of outbound tourism, in the association of tour operators in the field of outbound tourism.

1. Subject of the Agreement
1.1. The Travel Agent, acting on behalf of the Tour Operator and on its behalf, undertakes, at the request
of the Tourist, to provide services (perform actions specified in the Agreement or carry out certain activities) for the sale of the Tourist Product to the Tourist.
1.2. The Parties get the Tourist Product to be services for the accommodation of the Tourist in the hotel and within the timeframes specified during the booking.
2. Agreement Price and Payment Procedure
2.1. The total price of the Tourist Product is specified at the time of booking and is subject to payment by the Tourist on the day of booking.
2.2. The amounts of bank commissions, conversion costs and other monetary deductions charged for non-cash payments (transfers) are not included in the cost of the Tourist Product and are paid by the Tourist independently in accordance with the rules of the payment systems.
3. Obligations and Responsibilities of the Parties 3.1. The Travel Agent undertakes to:
3.1.1. provide the Tourist with the necessary and reliable information about the Tourist Product ordered by him, as provided by the website of the accommodation facility, the information materials of the Tour Operator, the laws of the Russian Federation "On the Protection of Consumer Rights", "On the Fundamentals of Tourist Activity in the Russian Federation" and other regulatory acts;
3.1.2. promptly ensure the technical possibility of sending the Tourist a link to make payment for the Tourist Product;
3.1.3. take into account the Tourist's instructions and proposals under this agreement and promptly send them to the Tour Operator;
3.1.4. promptly ensure the technical possibility of receiving by the Tourist documents confirming the fact of booking the Tourist Product;
3.1.5. immediately notify the Tourist of the violation of the terms of the Agreement via any communication channels, including electronic and other means used by the Travel Agent for the purpose of executing the agreement;
3.1.6. take the necessary measures to ensure the security of information about the personal data of the Customer obtained in the course of rendering services, including during their processing and use;
3.1.7. provide, at the request of the Tourist, information about the date, number (if any), term and terms of the agreement concluded between the Tour Operator and the Travel Agent, which provides for the Tour Operator's instruction to conclude agreements on the sale of the Tourist Product created by it.
3.2. The Travel Agent has the right:
3.2.1. to refuse to execute the Agreement in the event of the Tourist's violation of the terms of payment
or other terms of this Agreement.
3.3. The Tourist undertakes to:
3.3.1. when executing this Agreement, be guided by the information on the procedure for making and refusing to book the Tourist Product;
3.3.2. provide current and reliable data in the required volume when filling in the form fields at the time of booking. In the event of any discrepancies or other conditions that prevent the execution of the Agreement due to inaccurate data, the Tourist shall independently bear all possible risks, including financial ones;
3.3.3. when executing this Agreement, take into account the validity periods of documents, including a passport and other documents required for entry into the host country, as well as the legislation of the host country, the rules for entry, stay and exit from the country, including local traditions and other features. The Tourist shall independently bear the risks of the impossibility of executing the Agreement due to refusal of entry into the host country or early deportation from the country;
3.3.4. if the information about the Tourist changes, immediately notify the Travel Agent in writing by sending a corresponding notice to the e-mail address;
3.3.5. provide the Travel Agent at the time of filling in the booking form with information about the presence of restrictions established by law on traveling, including various types of diseases and related medical contraindications;
3.3.6. pay the total price of the Agreement;
3.3.7. in case of purchasing the Tourist Product for third parties (tourists),
familiarize themselves with the terms of the Agreement and provide them with all the information received from the Travel Agent;
3.3.8. compensate for any damage caused during the trip by the Tourist personally or to the property of third parties.
3.4. The Tourist has the right to:submit a written demand for compensation directly to the organization providing financial support to the Tour Operator.
4. Procedure for providing a tourist product, payment terms
4.1. Booking:
4.1.1. The Tourist independently fills out the "Booking" tab on the Travel Agent's website,
indicating in full and up-to-date data, taking into account the validity period of the documents and
the procedure for entry, exit and stay in the country.
4.1.2. After clicking the "Book" button, the contract is considered concluded. 4.2. Payment:
4.2.1. The Travel Agent carries out all necessary actions for the booking and sends a payment link to the Tourist's e-mail address.
4.2.2. Payment is made directly to the Tour Operator or, at its direction, to a third party, which is considered proper payment directly to the Tour Operator.
4.2.3. In the event of non-payment by the Tourist within the specified period, the cost of the tourist product may be changed in accordance with the rules of the Tour Operator.
4.2.4. The Parties have established that regardless of the payer, the contract is considered concluded in favor of the Tourist specified in the booking form.
4.3. Booking confirmation:
4.3.1. After receiving payment, the Tourist receives the booking confirmation data to his/her email address, including: - booking number;
- hotel name;
- dates of stay;
- room type;
- booking cost;
- other important booking information.
4.4. The refund of funds to the Tourist in the event of termination of the Agreement is carried out in accordance with the terms and conditions for the cancellation of the Tour Operator's tourist product.
5. Liability of the parties, force majeure circumstances
5.1. By virtue of the provisions of the legislation of the Russian Federation, the Tour Operator and the Travel Agent are independently liable to the Tourist and (or) another customer.
5.2. Under the agreement on the sale of a tourist product concluded by the Travel Agent, the Tour Operator is the person (performer) providing the Tourist with the services of the Tourist Product. The Tour Operator bears liability provided for by the legislation of the Russian Federation for improper provision of services for confirmation for execution and payment of the Tourist Product and is obliged to compensate the Tourist for actual damages incurred as a result of failure to fulfill their obligations under this Agreement. The Tour Operator is liable to the Tourist for the actions (inaction) of third parties, unless federal laws and other regulatory legal acts establish that liability to the Tourist is borne by a third party.
5.3. The travel agent is the performer and bears liability to the Tourist for failure to perform or improper performance, as provided by the legislation of the Russian Federation.
their obligations stipulated by Article 10.1. of the Federal Law "On the Fundamentals of Tourist Activity in the Russian Federation".
5.4. The Parties shall be released from liability for partial or complete failure to fulfill
5.5.
obligations under this Agreement if such failure was a consequence of unpredictable and force majeure circumstances: natural disasters, mass diseases/epidemics, military actions, terrorist acts, strikes, prohibitions and restrictions by authorities classifying them as international sanctions, a ban on air transportation to the country of temporary stay and other events confirmed by the relevant competent authorities of the Russian Federation and a foreign state, as a result of which it is impossible to refuse a Tourist crossing the state border, refusal to issue an entry visa by a competent authority of a foreign state or other reasons not classified as force majeure circumstances that have led to the complete impossibility of its fulfillment by the Parties. In this case, the Tourist shall compensate the Travel Agent for the actual expenses incurred by the Travel Agent for the performance of the Agreement.
The Tour Operator and the Travel Agency shall not be liable for the discrepancy between the provided tourist services and the subjective expectations and assessments of the Tourist.
5.6. To exchange information under the Agreement, the Parties have agreed to use the e-mail addresses, contact telephone numbers and other contact information specified in this Agreement and by the Tourist during booking.
5.7. By filling in the relevant fields during booking, the Tourist agrees to receive information under the Agreement to this e-mail address/mobile telephone number. The Travel Agent's notification sent to the specified e-mail address/phone number is considered to be duly sent. Such notification is equivalent to messages executed in simple written form, sent to the postal addresses of the Tourist and the Travel Agent. The Parties, in the event of any disagreements regarding the facts of sending, receiving messages, the time of their sending and content, have agreed to consider the certificates of the Travel Agent's technical service as reliable and final for resolving disagreements between the Parties. In case of change of e-mail/phone address, the Tourist is obliged to notify the Travel Agent about it in a timely manner.
6. Validity of the Agreement and conditions of change and termination of the Agreement
6.1. The Agreement shall enter into force from the date of its conclusion and shall be valid until the Parties fulfill their obligations.
6.2. The Agreement may be changed or terminated in cases and in the manner stipulated by the legislation of the Russian Federation, including by agreement of the Parties executed in the form of an electronic document. Any changes to the Tourist Product, other conditions of the Booking Application are allowed by agreement of the Parties.
6.3. Each of the Parties has the right to demand change or termination of the Agreement in connection with a significant change in the circumstances from which the Parties proceeded when concluding the Agreement.
6.4. In case of termination of the Agreement due to significant changes in circumstances, compensation for damages is made in accordance with the actual costs

of the Parties, as well as taking into account the cancellation periods established by this Agreement
(clause 6.5 of this Agreement).
6.5. In case of termination of the Agreement up to 63 days before the date of check-in at the hotel, the actual

costs of the Tour Operator shall amount to the cost of two nights' accommodation at the hotel per person. In case of termination of the Agreement less than 60 days before the date of check-in at the hotel, the actual costs of the Tour Operator shall amount to 100% of the hotel accommodation per person.
7. Procedure and terms for filing a claim. Dispute resolution procedure
7.1. Claims in connection with the violation of the terms of the Agreement shall be submitted by the Tourist to the Travel Agent in the manner and on the terms stipulated by the legislation of the Russian Federation.
7.2. Claims regarding the quality of the Tourist Product shall be submitted to the Travel Agent and/or Tour Operator in writing within 20 calendar days from the date of expiration of the Agreement and shall be considered within 10 calendar days from the date of receipt of the claims in the manner prescribed by the legislation of the Russian Federation.
7.3. In the event of failure to resolve disagreements through negotiations, the dispute shall be considered in a court of the Russian Federation in accordance with the legislation of the Russian Federation.
8. Limitations of liability of the Travel Agent
8.1. The Travel Agent shall not be liable for the following circumstances:
- the Tourist's use of inaccurate information necessary for the conclusion of the Agreement and its execution;
- issues of non-receipt of funds in payment for the concluded agreement, if such issues are related to the Tourist and the Bank servicing him/her; - legal relations between Tourists and persons making payments in the interests of the
Tourist.